各乡镇人民政府、街道办事处,市政府各部门、各直属机构、各派出机构：
为进一步加强热线留言办理工作,更好地服务群众，现将各乡镇、街道、市直有关单位4月份案件办理情况通报如下:
一、基本情况
4月,12345热线、政民互动工作共办理案件1420件,自行处理1022件,立案派遣398件，按时结案398件，结案率100%，按时结案率100%。其中热线立案派遣363件，办结363件，结案率100%；政民互动立案派遣35件，办结35件，结案率100%。
二、案件分析
（一）12345热线：共受理各类来电1385件，其中立案派遣363件。
（二）政民互动:共受理各类发帖35件，办结35件。
4月份转办省长热线1件，转办宣城12345热线9件，转办政务服务网3件。
三、宣传稿件
4月发表宣传稿件的单位有：数据资源管理局
附件:12345热线留言办理工作4月份案件办理情况统计表
宁国市数据资源管理局
2021年5月26日
附件1 2021年4月份案件处理情况统计表 |
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序号 |
单位 |
派遣案件总数 |
按时办结数 |
超时办结数 |
未办结数 |
结案率 |
按时结案率 |
总得分 |
不满意数 |
不满意率 |
|||||||
总计 |
12345热线 |
政民互动 |
|||||||||||||||
按时办结 |
超时办结 |
未办结 |
按时办结 |
超时办结 |
未办结 |
||||||||||||
1 |
住建局 |
76 |
69 |
0 |
0 |
7 |
0 |
0 |
76 |
0 |
0 |
100% |
100% |
100.00 |
10 |
14% |
|
2 |
公安局 |
49 |
42 |
0 |
0 |
7 |
0 |
0 |
49 |
0 |
0 |
100% |
100% |
100.00 |
6 |
14% |
|
3 |
城管局 |
34 |
32 |
0 |
0 |
2 |
0 |
0 |
34 |
0 |
0 |
100% |
100% |
100.00 |
4 |
13% |
|
4 |
市场监督管理局 |
34 |
30 |
0 |
0 |
4 |
0 |
0 |
34 |
0 |
0 |
100% |
100% |
100.00 |
5 |
17% |
|
5 |
开发区 |
25 |
25 |
0 |
0 |
0 |
0 |
0 |
25 |
0 |
0 |
100% |
100% |
100.00 |
0 |
0 |
|
6 |
交通运输局 |
24 |
19 |
0 |
0 |
5 |
0 |
0 |
24 |
0 |
0 |
100% |
100% |
100.00 |
1 |
5% |
|
7 |
人社局 |
17 |
14 |
0 |
0 |
3 |
0 |
0 |
17 |
0 |
0 |
100% |
100% |
100.00 |
1 |
7% |
|
8 |
卫健委 |
17 |
15 |
0 |
0 |
2 |
0 |
0 |
17 |
0 |
0 |
100% |
100% |
100.00 |
0 |
0% |
|
9 |
自然资源和规划局 |
12 |
11 |
0 |
0 |
1 |
0 |
0 |
12 |
0 |
0 |
100% |
100% |
100.00 |
1 |
9% |
|
10 |
文旅局 |
10 |
8 |
0 |
0 |
2 |
0 |
0 |
10 |
0 |
0 |
100% |
100% |
100.00 |
0 |
0 |
|
11 |
国投公司 |
9 |
9 |
0 |
0 |
0 |
0 |
0 |
9 |
0 |
0 |
100% |
100% |
100.00 |
1 |
11% |
|
12 |
环保局 |
8 |
8 |
0 |
0 |
0 |
0 |
0 |
8 |
0 |
0 |
100% |
100% |
100.00 |
0 |
0% |
|
13 |
自来水公司 |
8 |
8 |
0 |
0 |
0 |
0 |
0 |
8 |
0 |
0 |
100% |
100% |
100.00 |
0 |
0 |
|
14 |
教体局 |
7 |
6 |
0 |
0 |
1 |
0 |
0 |
7 |
0 |
0 |
100% |
100% |
100.00 |
2 |
33% |
|
15 |
供电公司 |
7 |
7 |
0 |
0 |
0 |
0 |
0 |
7 |
0 |
0 |
100% |
100% |
100.00 |
0 |
0 |
|
16 |
医保局 |
5 |
3 |
0 |
0 |
2 |
0 |
0 |
5 |
0 |
0 |
100% |
100% |
100.00 |
1 |
33% |
|
17 |
发改委 |
5 |
2 |
0 |
0 |
3 |
0 |
0 |
5 |
0 |
0 |
100% |
100% |
100.00 |
1 |
50% |
|
18 |
农业农村局 |
5 |
5 |
0 |
0 |
0 |
0 |
0 |
5 |
0 |
0 |
100% |
100% |
100.00 |
1 |
20% |
|
19 |
民政局 |
4 |
4 |
0 |
0 |
0 |
0 |
0 |
4 |
0 |
0 |
100% |
100% |
100.00 |
0 |
0 |
|
20 |
消防大队 |
2 |
2 |
0 |
0 |
0 |
0 |
0 |
2 |
0 |
0 |
100% |
100% |
100.00 |
0 |
0 |
|
21 |
电信公司 |
2 |
2 |
0 |
0 |
0 |
0 |
0 |
2 |
0 |
0 |
100% |
100% |
100.00 |
0 |
0 |
|
22 |
水利局 |
1 |
1 |
0 |
0 |
0 |
0 |
0 |
1 |
0 |
0 |
100% |
100% |
100.00 |
1 |
100% |
|
23 |
应急管理局 |
1 |
1 |
0 |
0 |
0 |
0 |
0 |
1 |
0 |
0 |
100% |
100% |
100.00 |
0 |
0 |
|
24 |
青龙湾管委会 |
1 |
1 |
0 |
0 |
0 |
0 |
0 |
1 |
0 |
0 |
100% |
100% |
100.00 |
0 |
0 |
|
25 |
青龙湾文旅投公司 |
1 |
1 |
0 |
0 |
0 |
0 |
0 |
1 |
0 |
0 |
100% |
100% |
100.00 |
0 |
0 |
|
26 |
经信局 |
1 |
1 |
0 |
0 |
0 |
0 |
0 |
1 |
0 |
0 |
100% |
100% |
100.00 |
0 |
0 |
|
27 |
团市委 |
1 |
1 |
0 |
0 |
0 |
0 |
0 |
1 |
0 |
0 |
100% |
100% |
100.00 |
0 |
0 |
|
28 |
建投公司 |
1 |
1 |
0 |
0 |
0 |
0 |
0 |
1 |
0 |
0 |
100% |
100% |
100.00 |
0 |
0 |
|
29 |
残联 |
1 |
1 |
0 |
0 |
0 |
0 |
0 |
1 |
0 |
0 |
100% |
100% |
100.00 |
0 |
0 |
|
30 |
信访局 |
1 |
1 |
0 |
0 |
0 |
0 |
0 |
1 |
0 |
0 |
100% |
100% |
100.00 |
0 |
0 |
|
31 |
机关事务局 |
1 |
1 |
0 |
0 |
0 |
0 |
0 |
1 |
0 |
0 |
100% |
100% |
100.00 |
0 |
0 |
|
32 |
银监办 |
1 |
0 |
0 |
0 |
1 |
0 |
0 |
1 |
0 |
0 |
100% |
100% |
100.00 |
0 |
0 |
|
33 |
税务局 |
1 |
1 |
0 |
0 |
0 |
0 |
0 |
1 |
0 |
0 |
100% |
100% |
100.00 |
0 |
0 |
|
34 |
退役军人事务局 |
1 |
0 |
0 |
0 |
1 |
0 |
0 |
1 |
0 |
0 |
100% |
100% |
100.00 |
0 |
0 |
|
35 |
西津街道办事处 |
24 |
24 |
0 |
0 |
0 |
0 |
0 |
24 |
0 |
0 |
100% |
100% |
100.00 |
8 |
33% |
|
36 |
中溪镇 |
17 |
14 |
0 |
0 |
3 |
0 |
0 |
17 |
0 |
0 |
100% |
100% |
100.00 |
3 |
21% |
|
37 |
南山街道办事处 |
14 |
14 |
0 |
0 |
0 |
0 |
0 |
14 |
0 |
0 |
100% |
100% |
100.00 |
1 |
7% |
|
38 |
汪溪街道办事处 |
12 |
11 |
0 |
0 |
1 |
0 |
0 |
12 |
0 |
0 |
100% |
100% |
100.00 |
4 |
36% |
|
39 |
胡乐镇 |
12 |
12 |
0 |
0 |
0 |
0 |
0 |
12 |
0 |
0 |
100% |
100% |
100.00 |
3 |
25% |
|
40 |
河沥溪街道办事处 |
12 |
12 |
0 |
0 |
0 |
0 |
0 |
12 |
0 |
0 |
100% |
100% |
100.00 |
1 |
8% |
|
41 |
仙霞镇 |
7 |
7 |
0 |
0 |
0 |
0 |
0 |
7 |
0 |
0 |
100% |
100% |
100.00 |
1 |
14% |
|
42 |
南极乡 |
6 |
6 |
0 |
0 |
0 |
0 |
0 |
6 |
0 |
0 |
100% |
100% |
100.00 |
0 |
0 |
|
43 |
港口镇 |
6 |
6 |
0 |
0 |
0 |
0 |
0 |
6 |
0 |
0 |
100% |
100% |
100.00 |
1 |
17% |
|
44 |
梅林镇 |
6 |
6 |
0 |
0 |
0 |
0 |
0 |
6 |
0 |
0 |
100% |
100% |
100.00 |
0 |
0 |
|
45 |
宁墩镇 |
6 |
6 |
0 |
0 |
0 |
0 |
0 |
6 |
0 |
0 |
100% |
100% |
100.00 |
1 |
17% |
|
46 |
竹峰街道办事处 |
4 |
4 |
0 |
0 |
0 |
0 |
0 |
4 |
0 |
0 |
100% |
100% |
100.00 |
0 |
0 |
|
47 |
霞西镇 |
3 |
3 |
0 |
0 |
0 |
0 |
0 |
3 |
0 |
0 |
100% |
100% |
100.00 |
0 |
0 |
|
48 |
万家乡 |
3 |
2 |
0 |
0 |
1 |
0 |
0 |
3 |
0 |
0 |
100% |
100% |
100.00 |
1 |
50% |
|
49 |
甲路镇 |
2 |
2 |
0 |
0 |
0 |
0 |
0 |
2 |
0 |
0 |
100% |
100% |
100.00 |
0 |
0 |
|
50 |
青龙乡 |
2 |
2 |
0 |
0 |
0 |
0 |
0 |
2 |
0 |
0 |
100% |
100% |
100.00 |
0 |
0 |
|
合计 |
509 |
463 |
0 |
0 |
46 |
0 |
0 |
509 |
0 |
0 |
100% |
100% |
100.0 |
59 |
13% |
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