各乡镇人民政府、街道办事处,市政府各部门、各直属机构、各派出机构：
为进一步加强热线留言办理工作,更好地服务群众，现将各乡镇、街道、市直有关单位6月份案件办理情况通报如下:
一、基本情况
1.基本数据：6月,12345热线、政民互动工作共受理群众诉求1747件,较上月同比增长15%，自行处理1270件,派单477件，按时结案477件，结案率100%，按时结案率100%。其中热线派单389件，我为群众办实事派单26件(市委党史学习教育领导组实践活动组交办)，政民互动派单62件。
2.办件量位于前三的市直部门：住建局，转办101件；城管局，转办49件；公安局，转办41件。
3.办件量位于前三的乡镇（街道）：西津街道办事处，转办26件；南山街道办事处，转办21件；河沥溪街道办事处，转办20件。
4.不满意率较高的单位：万家乡、南极乡、电信公司。
二、案件分析
（一）12345热线：共受理各类来电1640件，其中立案派遣389件。
（二）宣城、省长热线承办情况：6月份承办省长热线3件，承办宣城12345热线8件、宣城政务服务网8件。
附件: 12345热线留言办理工作6月份案件办理情况统计表
2021年7月27日
附件1 2021年6月份案件处理情况统计表 |
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序号 |
单位 |
派遣案件总数 |
按时办结数 |
超时办结数 |
未办结数 |
结案率 |
按时结案率 |
总得分 |
不满意数 |
不满意率 |
|||||||
总计 |
12345热线 |
政民互动 |
|||||||||||||||
按时办结 |
超时办结 |
未办结 |
按时办结 |
超时办结 |
未办结 |
||||||||||||
1 |
住建局 |
101 |
83 |
0 |
0 |
18 |
0 |
0 |
101 |
0 |
0 |
100% |
100% |
100.00 |
10 |
12% |
|
2 |
城管局 |
49 |
46 |
0 |
0 |
3 |
0 |
0 |
49 |
0 |
0 |
100% |
100% |
100.00 |
4 |
9% |
|
3 |
公安局 |
41 |
39 |
0 |
0 |
2 |
0 |
0 |
41 |
0 |
0 |
100% |
100% |
100.00 |
7 |
18% |
|
4 |
市场监督管理局 |
28 |
26 |
0 |
0 |
2 |
0 |
0 |
28 |
0 |
0 |
100% |
100% |
100.00 |
2 |
8% |
|
5 |
开发区 |
28 |
25 |
0 |
0 |
3 |
0 |
0 |
28 |
0 |
0 |
100% |
100% |
100.00 |
2 |
8% |
|
6 |
人社局 |
25 |
20 |
0 |
0 |
5 |
0 |
0 |
25 |
0 |
0 |
100% |
100% |
100.00 |
1 |
5% |
|
7 |
卫健委 |
19 |
12 |
0 |
0 |
7 |
0 |
0 |
19 |
0 |
0 |
100% |
100% |
100.00 |
2 |
17% |
|
8 |
交通运输局 |
18 |
16 |
0 |
0 |
2 |
0 |
0 |
18 |
0 |
0 |
100% |
100% |
100.00 |
2 |
13% |
|
9 |
教体局 |
13 |
11 |
0 |
0 |
2 |
0 |
0 |
13 |
0 |
0 |
100% |
100% |
100.00 |
1 |
9% |
|
10 |
环保局 |
12 |
12 |
0 |
0 |
0 |
0 |
0 |
12 |
0 |
0 |
100% |
100% |
100.00 |
3 |
25% |
|
11 |
自然资源和规划局 |
12 |
10 |
0 |
0 |
2 |
0 |
0 |
12 |
0 |
0 |
100% |
100% |
100.00 |
2 |
20% |
|
12 |
自来水公司 |
10 |
10 |
0 |
0 |
0 |
0 |
0 |
10 |
0 |
0 |
100% |
100% |
100.00 |
3 |
30% |
|
13 |
文旅局 |
8 |
8 |
0 |
0 |
0 |
0 |
0 |
8 |
0 |
0 |
100% |
100% |
100.00 |
0 |
0 |
|
14 |
商务局 |
7 |
6 |
0 |
0 |
1 |
0 |
0 |
7 |
0 |
0 |
100% |
100% |
100.00 |
0 |
0 |
|
15 |
供电公司 |
7 |
7 |
0 |
0 |
0 |
0 |
0 |
7 |
0 |
0 |
100% |
100% |
100.00 |
1 |
14% |
|
16 |
医保局 |
7 |
6 |
0 |
0 |
1 |
0 |
0 |
7 |
0 |
0 |
100% |
100% |
100.00 |
1 |
17% |
|
17 |
农业农村局 |
5 |
5 |
0 |
0 |
0 |
0 |
0 |
5 |
0 |
0 |
100% |
100% |
100.00 |
0 |
0 |
|
18 |
移动公司 |
4 |
4 |
0 |
0 |
0 |
0 |
0 |
4 |
0 |
0 |
100% |
100% |
100.00 |
0 |
0 |
|
19 |
国投公司 |
4 |
4 |
0 |
0 |
0 |
0 |
0 |
4 |
0 |
0 |
100% |
100% |
100.00 |
0 |
0 |
|
20 |
税务局 |
3 |
2 |
0 |
0 |
1 |
0 |
0 |
3 |
0 |
0 |
100% |
100% |
100.00 |
0 |
0 |
|
21 |
民政局 |
2 |
1 |
0 |
0 |
1 |
0 |
0 |
2 |
0 |
0 |
100% |
100% |
100.00 |
0 |
0 |
|
22 |
电信公司 |
2 |
2 |
0 |
0 |
0 |
0 |
0 |
2 |
0 |
0 |
100% |
100% |
100.00 |
1 |
50% |
|
23 |
团市委 |
2 |
0 |
0 |
0 |
2 |
0 |
0 |
2 |
0 |
0 |
100% |
100% |
100.00 |
0 |
0 |
|
24 |
组织部 |
2 |
0 |
0 |
0 |
2 |
0 |
0 |
2 |
0 |
0 |
100% |
100% |
100.00 |
0 |
0 |
|
25 |
发改委 |
1 |
1 |
0 |
0 |
0 |
0 |
0 |
1 |
0 |
0 |
100% |
100% |
100.00 |
0 |
0 |
|
26 |
数据资源管理局 |
1 |
1 |
0 |
0 |
0 |
0 |
0 |
1 |
0 |
0 |
100% |
100% |
100.00 |
0 |
0 |
|
27 |
青龙湾文旅投有限公司 |
1 |
1 |
0 |
0 |
0 |
0 |
0 |
1 |
0 |
0 |
100% |
100% |
100.00 |
0 |
0 |
|
28 |
安广网络 |
1 |
1 |
0 |
0 |
0 |
0 |
0 |
1 |
0 |
0 |
100% |
100% |
100.00 |
0 |
0 |
|
29 |
司法局 |
1 |
1 |
0 |
0 |
0 |
0 |
0 |
1 |
0 |
0 |
100% |
100% |
100.00 |
0 |
0 |
|
30 |
新华书店 |
1 |
1 |
0 |
0 |
0 |
0 |
0 |
1 |
0 |
0 |
100% |
100% |
100.00 |
0 |
0 |
|
31 |
财政局 |
1 |
0 |
0 |
0 |
1 |
0 |
0 |
1 |
0 |
0 |
100% |
100% |
100.00 |
0 |
0 |
|
32 |
青龙湾管委会 |
1 |
1 |
0 |
0 |
0 |
0 |
0 |
1 |
0 |
0 |
100% |
100% |
100.00 |
0 |
0 |
|
33 |
消防大队 |
1 |
1 |
0 |
0 |
0 |
0 |
0 |
1 |
0 |
0 |
100% |
100% |
100.00 |
0 |
0 |
|
34 |
烟草局 |
1 |
1 |
0 |
0 |
0 |
0 |
0 |
1 |
0 |
0 |
100% |
100% |
100.00 |
0 |
0 |
|
35 |
联通公司 |
1 |
1 |
0 |
0 |
0 |
0 |
0 |
1 |
0 |
0 |
100% |
100% |
100.00 |
0 |
0 |
|
36 |
妇联 |
1 |
0 |
0 |
0 |
1 |
0 |
0 |
1 |
0 |
0 |
100% |
100% |
100.00 |
0 |
0 |
|
37 |
法院 |
1 |
0 |
0 |
0 |
1 |
0 |
0 |
1 |
0 |
0 |
100% |
100% |
100.00 |
0 |
0 |
|
38 |
市直机关工委 |
1 |
0 |
0 |
0 |
1 |
0 |
0 |
1 |
0 |
0 |
100% |
100% |
100.00 |
0 |
0 |
|
39 |
水利局 |
1 |
1 |
0 |
0 |
0 |
0 |
0 |
1 |
0 |
0 |
100% |
100% |
100.00 |
0 |
0 |
|
40 |
机关事务局 |
1 |
1 |
0 |
0 |
0 |
0 |
0 |
1 |
0 |
0 |
100% |
100% |
100.00 |
0 |
0 |
|
41 |
西津街道办事处 |
26 |
22 |
0 |
0 |
4 |
0 |
0 |
26 |
0 |
0 |
100% |
100% |
100.00 |
2 |
9% |
|
42 |
南山街道办事处 |
21 |
20 |
0 |
0 |
1 |
0 |
0 |
21 |
0 |
0 |
100% |
100% |
100.00 |
3 |
15% |
|
43 |
河沥溪街道办事处 |
20 |
19 |
0 |
0 |
1 |
0 |
0 |
20 |
0 |
0 |
100% |
100% |
100.00 |
0 |
0 |
|
44 |
中溪镇 |
19 |
18 |
0 |
0 |
1 |
0 |
0 |
19 |
0 |
0 |
100% |
100% |
100.00 |
5 |
28% |
|
45 |
胡乐镇 |
13 |
13 |
0 |
0 |
0 |
0 |
0 |
13 |
0 |
0 |
100% |
100% |
100.00 |
0 |
0 |
|
46 |
港口镇 |
10 |
10 |
0 |
0 |
0 |
0 |
0 |
10 |
0 |
0 |
100% |
100% |
100.00 |
1 |
10% |
|
47 |
甲路镇 |
9 |
9 |
0 |
0 |
0 |
0 |
0 |
9 |
0 |
0 |
100% |
100% |
100.00 |
2 |
22% |
|
48 |
万家乡 |
7 |
7 |
0 |
0 |
0 |
0 |
0 |
7 |
0 |
0 |
100% |
100% |
100.00 |
5 |
71% |
|
49 |
霞西镇 |
7 |
4 |
0 |
0 |
3 |
0 |
0 |
7 |
0 |
0 |
100% |
100% |
100.00 |
1 |
25% |
|
50 |
竹峰街道办事处 |
6 |
6 |
0 |
0 |
0 |
0 |
0 |
6 |
0 |
0 |
100% |
100% |
100.00 |
0 |
0 |
|
51 |
青龙乡 |
6 |
5 |
0 |
0 |
1 |
0 |
0 |
6 |
0 |
0 |
100% |
100% |
100.00 |
1 |
20% |
|
52 |
南极乡 |
5 |
4 |
0 |
0 |
1 |
0 |
0 |
5 |
0 |
0 |
100% |
100% |
100.00 |
2 |
50% |
|
53 |
方塘乡 |
5 |
5 |
0 |
0 |
0 |
0 |
0 |
5 |
0 |
0 |
100% |
100% |
100.00 |
1 |
20% |
|
54 |
汪溪街道办事处 |
4 |
4 |
0 |
0 |
0 |
0 |
0 |
4 |
0 |
0 |
100% |
100% |
100.00 |
0 |
0 |
|
55 |
云梯乡 |
4 |
3 |
0 |
0 |
1 |
0 |
0 |
4 |
0 |
0 |
100% |
100% |
100.00 |
0 |
0 |
|
56 |
梅林镇 |
3 |
3 |
0 |
0 |
0 |
0 |
0 |
3 |
0 |
0 |
100% |
100% |
100.00 |
0 |
0 |
|
57 |
仙霞镇 |
2 |
2 |
0 |
0 |
0 |
0 |
0 |
2 |
0 |
0 |
100% |
100% |
100.00 |
0 |
0 |
|
58 |
宁墩镇 |
1 |
1 |
0 |
0 |
0 |
0 |
0 |
1 |
0 |
0 |
100% |
100% |
100.00 |
0 |
0 |
|
59 |
天湖街道办事处 |
1 |
1 |
0 |
0 |
0 |
0 |
0 |
1 |
0 |
0 |
100% |
100% |
100.00 |
0 |
0 |
|
合计 |
594 |
523 |
0 |
0 |
71 |
0 |
0 |
594 |
0 |
0 |
100% |
100% |
100.0 |
65 |
12% |
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