各乡镇人民政府、街道办事处,市政府各部门、各直属机构、各派出机构：
为进一步加强热线留言办理工作,更好地服务群众，现将各乡镇、街道、市直有关单位5月份案件办理情况通报如下:
一、基本情况
5月,12345热线、政民互动工作共办理案件1486件,自行处理1039件,立案派遣447件，按时结案447件，结案率100%，按时结案率100%。其中热线立案派遣345件，办结345件，结案率100%；我为群众办实事立案派遣37件，办结率37件，结案率100%；政民互动立案派遣65件，办结65件，结案率100%。
二、案件分析
（一）12345热线：共受理各类来电1411件，其中立案派遣345件。
（二）政民互动:共受理各类发帖65件，办结65件。
5月份转办省长热线1件，转办宣城12345热线9件，转办政务服务网3件。
三、宣传稿件
5月发表宣传稿件的单位有：数据资源管理局，其他单位均未上报。
附件: 12345热线留言办理工作5月份案件办理情况统计表
2021年6月29日
附件1 2021年5月份案件处理情况统计表 |
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序号 |
单位 |
派遣案件总数 |
按时办结数 |
超时办结数 |
未办结数 |
结案率 |
按时结案率 |
总得分 |
不满意数 |
不满意率 |
|||||||
总计 |
12345热线 |
政民互动 |
|||||||||||||||
按时办结 |
超时办结 |
未办结 |
按时办结 |
超时办结 |
未办结 |
||||||||||||
1 |
住建局 |
86 |
72 |
0 |
0 |
14 |
0 |
0 |
86 |
0 |
0 |
100% |
100% |
100.00 |
9 |
13% |
|
2 |
城管局 |
52 |
46 |
0 |
0 |
6 |
0 |
0 |
52 |
0 |
0 |
100% |
100% |
100.00 |
2 |
4% |
|
3 |
公安局 |
43 |
35 |
0 |
0 |
8 |
0 |
0 |
43 |
0 |
0 |
100% |
100% |
100.00 |
6 |
17% |
|
4 |
交通运输局 |
25 |
25 |
0 |
0 |
0 |
0 |
0 |
25 |
0 |
0 |
100% |
100% |
100.00 |
2 |
8% |
|
5 |
开发区 |
22 |
19 |
0 |
0 |
3 |
0 |
0 |
22 |
0 |
0 |
100% |
100% |
100.00 |
2 |
11% |
|
6 |
市场监督管理局 |
19 |
17 |
0 |
0 |
2 |
0 |
0 |
19 |
0 |
0 |
100% |
100% |
100.00 |
1 |
6% |
|
7 |
环保局 |
18 |
17 |
0 |
0 |
1 |
0 |
0 |
18 |
0 |
0 |
100% |
100% |
100.00 |
4 |
24% |
|
8 |
自然资源和规划局 |
18 |
12 |
0 |
0 |
6 |
0 |
0 |
18 |
0 |
0 |
100% |
100% |
100.00 |
2 |
17% |
|
9 |
卫健委 |
17 |
16 |
0 |
0 |
1 |
0 |
0 |
17 |
0 |
0 |
100% |
100% |
100.00 |
2 |
13% |
|
10 |
自来水公司 |
11 |
10 |
0 |
0 |
1 |
0 |
0 |
11 |
0 |
0 |
100% |
100% |
100.00 |
2 |
20% |
|
11 |
人社局 |
10 |
7 |
0 |
0 |
3 |
0 |
0 |
10 |
0 |
0 |
100% |
100% |
100.00 |
0 |
0% |
|
12 |
教体局 |
9 |
7 |
0 |
0 |
2 |
0 |
0 |
9 |
0 |
0 |
100% |
100% |
100.00 |
1 |
14% |
|
13 |
文旅局 |
7 |
7 |
0 |
0 |
0 |
0 |
0 |
7 |
0 |
0 |
100% |
100% |
100.00 |
1 |
14% |
|
14 |
供电公司 |
7 |
6 |
0 |
0 |
1 |
0 |
0 |
7 |
0 |
0 |
100% |
100% |
100.00 |
0 |
0 |
|
15 |
医保局 |
7 |
3 |
0 |
0 |
4 |
0 |
0 |
7 |
0 |
0 |
100% |
100% |
100.00 |
1 |
33% |
|
16 |
移动公司 |
7 |
7 |
0 |
0 |
0 |
0 |
0 |
7 |
0 |
0 |
100% |
100% |
100.00 |
1 |
14% |
|
17 |
农业农村局 |
6 |
2 |
0 |
0 |
4 |
0 |
0 |
6 |
0 |
0 |
100% |
100% |
100.00 |
0 |
0 |
|
18 |
发改委 |
5 |
4 |
0 |
0 |
1 |
0 |
0 |
5 |
0 |
0 |
100% |
100% |
100.00 |
0 |
0 |
|
19 |
国投公司 |
4 |
4 |
0 |
0 |
0 |
0 |
0 |
4 |
0 |
0 |
100% |
100% |
100.00 |
0 |
0 |
|
20 |
民政局 |
4 |
3 |
0 |
0 |
1 |
0 |
0 |
4 |
0 |
0 |
100% |
100% |
100.00 |
0 |
0 |
|
21 |
商务局 |
4 |
4 |
0 |
0 |
0 |
0 |
0 |
4 |
0 |
0 |
100% |
100% |
100.00 |
0 |
0 |
|
22 |
青龙湾管委会 |
3 |
2 |
0 |
0 |
1 |
0 |
0 |
3 |
0 |
0 |
100% |
100% |
100.00 |
0 |
0 |
|
23 |
消防大队 |
2 |
2 |
0 |
0 |
0 |
0 |
0 |
2 |
0 |
0 |
100% |
100% |
100.00 |
1 |
50% |
|
24 |
安徽材料工程学校 |
2 |
2 |
0 |
0 |
0 |
0 |
0 |
2 |
0 |
0 |
100% |
100% |
100.00 |
0 |
0 |
|
25 |
烟草局 |
2 |
1 |
0 |
0 |
1 |
0 |
0 |
2 |
0 |
0 |
100% |
100% |
100.00 |
0 |
0 |
|
26 |
电信公司 |
2 |
2 |
0 |
0 |
0 |
0 |
0 |
2 |
0 |
0 |
100% |
100% |
100.00 |
0 |
0 |
|
27 |
应急管理局 |
2 |
2 |
0 |
0 |
0 |
0 |
0 |
2 |
0 |
0 |
100% |
100% |
100.00 |
1 |
50% |
|
28 |
联通公司 |
1 |
1 |
0 |
0 |
0 |
0 |
0 |
1 |
0 |
0 |
100% |
100% |
100.00 |
0 |
0 |
|
29 |
邮政局 |
1 |
1 |
0 |
0 |
0 |
0 |
0 |
1 |
0 |
0 |
100% |
100% |
100.00 |
1 |
100% |
|
30 |
统战部 |
1 |
1 |
0 |
0 |
0 |
0 |
0 |
1 |
0 |
0 |
100% |
100% |
100.00 |
0 |
0 |
|
31 |
组织部 |
1 |
1 |
0 |
0 |
0 |
0 |
0 |
1 |
0 |
0 |
100% |
100% |
100.00 |
0 |
0 |
|
按时办结 |
超时办结 |
未办结 |
按时办结 |
超时办结 |
未办结 |
||||||||||||
32 |
供销社 |
1 |
1 |
0 |
0 |
0 |
0 |
0 |
1 |
0 |
0 |
100% |
100% |
100.00 |
0 |
0 |
|
33 |
水利局 |
1 |
1 |
0 |
0 |
0 |
0 |
0 |
1 |
0 |
0 |
100% |
100% |
100.00 |
0 |
0 |
|
34 |
人民保险公司 |
1 |
0 |
0 |
0 |
1 |
0 |
0 |
1 |
0 |
0 |
100% |
100% |
100.00 |
0 |
0 |
|
35 |
宁国人寿财产保险公司 |
1 |
0 |
0 |
0 |
1 |
0 |
0 |
1 |
0 |
0 |
100% |
100% |
100.00 |
0 |
0 |
|
36 |
编办 |
1 |
0 |
0 |
0 |
1 |
0 |
0 |
1 |
0 |
0 |
100% |
100% |
100.00 |
0 |
0 |
|
37 |
经信局 |
1 |
1 |
0 |
0 |
0 |
0 |
0 |
1 |
0 |
0 |
100% |
100% |
100.00 |
0 |
0 |
|
38 |
残联 |
1 |
0 |
0 |
0 |
1 |
0 |
0 |
1 |
0 |
0 |
100% |
100% |
100.00 |
0 |
0 |
|
39 |
信访局 |
1 |
0 |
0 |
0 |
1 |
0 |
0 |
1 |
0 |
0 |
100% |
100% |
100.00 |
0 |
0 |
|
40 |
机关事务局 |
1 |
1 |
0 |
0 |
0 |
0 |
0 |
1 |
0 |
0 |
100% |
100% |
100.00 |
0 |
0 |
|
41 |
银监办 |
1 |
1 |
0 |
0 |
0 |
0 |
0 |
1 |
0 |
0 |
100% |
100% |
100.00 |
1 |
100% |
|
42 |
西津街道办事处 |
24 |
22 |
0 |
0 |
2 |
0 |
0 |
24 |
0 |
0 |
100% |
100% |
100.00 |
3 |
14% |
|
43 |
河沥溪街道办事处 |
21 |
18 |
0 |
0 |
3 |
0 |
0 |
21 |
0 |
0 |
100% |
100% |
100.00 |
4 |
22% |
|
44 |
中溪镇 |
18 |
16 |
0 |
0 |
2 |
0 |
0 |
18 |
0 |
0 |
100% |
100% |
100.00 |
2 |
13% |
|
45 |
南山街道办事处 |
18 |
15 |
0 |
0 |
3 |
0 |
0 |
18 |
0 |
0 |
100% |
100% |
100.00 |
1 |
7% |
|
46 |
港口镇 |
15 |
13 |
0 |
0 |
2 |
0 |
0 |
15 |
0 |
0 |
100% |
100% |
100.00 |
2 |
15% |
|
47 |
甲路镇 |
11 |
10 |
0 |
0 |
1 |
0 |
0 |
11 |
0 |
0 |
100% |
100% |
100.00 |
3 |
30% |
|
48 |
宁墩镇 |
9 |
6 |
0 |
0 |
3 |
0 |
0 |
9 |
0 |
0 |
100% |
100% |
100.00 |
0 |
0 |
|
49 |
胡乐镇 |
8 |
8 |
0 |
0 |
0 |
0 |
0 |
8 |
0 |
0 |
100% |
100% |
100.00 |
2 |
25% |
|
50 |
梅林镇 |
8 |
8 |
0 |
0 |
0 |
0 |
0 |
8 |
0 |
0 |
100% |
100% |
100.00 |
2 |
25% |
|
51 |
竹峰街道办事处 |
7 |
7 |
0 |
0 |
0 |
0 |
0 |
7 |
0 |
0 |
100% |
100% |
100.00 |
2 |
29% |
|
52 |
汪溪街道办事处 |
6 |
6 |
0 |
0 |
0 |
0 |
0 |
6 |
0 |
0 |
100% |
100% |
100.00 |
1 |
17% |
|
53 |
仙霞镇 |
6 |
6 |
0 |
0 |
0 |
0 |
0 |
6 |
0 |
0 |
100% |
100% |
100.00 |
0 |
0 |
|
54 |
青龙乡 |
5 |
5 |
0 |
0 |
0 |
0 |
0 |
5 |
0 |
0 |
100% |
100% |
100.00 |
1 |
20% |
|
55 |
南极乡 |
4 |
4 |
0 |
0 |
0 |
0 |
0 |
4 |
0 |
0 |
100% |
100% |
100.00 |
0 |
0 |
|
56 |
万家乡 |
4 |
3 |
0 |
0 |
1 |
0 |
0 |
4 |
0 |
0 |
100% |
100% |
100.00 |
1 |
33% |
|
57 |
霞西镇 |
2 |
0 |
0 |
0 |
2 |
0 |
0 |
2 |
0 |
0 |
100% |
100% |
100.00 |
0 |
0 |
|
58 |
方塘乡 |
2 |
2 |
0 |
0 |
0 |
0 |
0 |
2 |
0 |
0 |
100% |
100% |
100.00 |
1 |
50% |
|
59 |
天湖街道办事处 |
1 |
1 |
0 |
0 |
0 |
0 |
0 |
1 |
0 |
0 |
100% |
100% |
100.00 |
0 |
0 |
|
60 |
云梯乡 |
1 |
1 |
0 |
0 |
0 |
0 |
0 |
1 |
0 |
0 |
100% |
100% |
100.00 |
0 |
0 |
|
合计 |
578 |
494 |
0 |
0 |
84 |
0 |
0 |
578 |
0 |
0 |
100% |
100% |
100.0 |
65 |
13% |
||
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