各乡镇人民政府、街道办事处,市政府各部门、各直属机构、各派出机构：
为进一步加强热线留言办理工作,更好地服务群众，现将各乡镇、街道、市直有关单位1月份案件办理情况通报如下:
一、基本情况
1.基本数据：1月，12345热线、政民互动共受理群众诉求2741件,较上月同比下降2%，自行处理2185件,派单556件，按时结案547件，超时办理9件，结案率100%，按时结案率99%。其中热线派单517件，政民互动派单39件。
2.办件量位于前三的市直部门：住建局97件；人社局70件；城管局39件。
3.办件量位于前三的乡镇、街道：西津街道办事处36件；南山街道办事处25件；中溪镇22件。
4.不满意率较高的单位：青龙乡。
二、案件分析
（一）12345热线受理量：共受理各类来电2432件，其中转办517件。
（二）宣城、省长热线承办情况：1月份省长热线转办1件，宣城12345热线25件、宣城政务服务网11件。
附件: 12345热线留言办理1月份情况统计表
附件1 12345热线留言办理1月份情况统计表 |
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序号 |
单位 |
派遣案件总数 |
按时办结数 |
超时办结数 |
未办结数 |
结案率 |
按时结案率 |
不满意数 |
不满意率 |
|||||||
总计 |
12345热线 |
政民互动 |
||||||||||||||
按时办结 |
超时办结 |
未办结 |
按时办结 |
超时办结 |
未办结 |
|||||||||||
1 |
住建局 |
97 |
90 |
1 |
0 |
6 |
0 |
0 |
96 |
1 |
0 |
100% |
99% |
8 |
9% |
|
2 |
人社局 |
70 |
68 |
0 |
0 |
2 |
0 |
0 |
70 |
0 |
0 |
100% |
100% |
1 |
1% |
|
3 |
城管局 |
39 |
38 |
0 |
0 |
1 |
0 |
0 |
39 |
0 |
0 |
100% |
100% |
2 |
5% |
|
4 |
市场监督管理局 |
34 |
33 |
0 |
0 |
1 |
0 |
0 |
34 |
0 |
0 |
100% |
100% |
3 |
9% |
|
5 |
公安局 |
31 |
27 |
0 |
0 |
4 |
0 |
0 |
31 |
0 |
0 |
100% |
100% |
0 |
0 |
|
6 |
开发区 |
29 |
29 |
0 |
0 |
0 |
0 |
0 |
29 |
0 |
0 |
100% |
100% |
2 |
7% |
|
7 |
卫健委 |
29 |
21 |
1 |
0 |
7 |
0 |
0 |
28 |
1 |
0 |
100% |
97% |
0 |
0 |
|
8 |
交通运输局 |
20 |
15 |
0 |
0 |
5 |
0 |
0 |
20 |
0 |
0 |
100% |
100% |
0 |
0 |
|
9 |
教体局 |
13 |
9 |
0 |
0 |
4 |
0 |
0 |
13 |
0 |
0 |
100% |
100% |
0 |
0 |
|
10 |
环保局 |
11 |
11 |
0 |
0 |
0 |
0 |
0 |
11 |
0 |
0 |
100% |
100% |
1 |
9% |
|
11 |
自来水公司 |
11 |
6 |
5 |
0 |
0 |
0 |
0 |
6 |
5 |
0 |
100% |
55% |
0 |
0 |
|
12 |
消防大队 |
11 |
11 |
0 |
0 |
0 |
0 |
0 |
11 |
0 |
0 |
100% |
100% |
0 |
0 |
|
13 |
医保局 |
11 |
9 |
0 |
0 |
2 |
0 |
0 |
11 |
0 |
0 |
100% |
100% |
0 |
0 |
|
14 |
自然资源和规划局 |
8 |
5 |
0 |
0 |
3 |
0 |
0 |
8 |
0 |
0 |
100% |
100% |
0 |
0 |
|
15 |
国投公司 |
7 |
6 |
0 |
0 |
1 |
0 |
0 |
7 |
0 |
0 |
100% |
100% |
0 |
0 |
|
16 |
供电公司 |
4 |
4 |
0 |
0 |
0 |
0 |
0 |
4 |
0 |
0 |
100% |
100% |
0 |
0 |
|
17 |
税务局 |
4 |
4 |
0 |
0 |
0 |
0 |
0 |
4 |
0 |
0 |
100% |
100% |
0 |
0 |
|
18 |
银监办 |
4 |
3 |
1 |
0 |
0 |
0 |
0 |
3 |
1 |
0 |
100% |
75% |
0 |
0 |
|
19 |
发改委 |
3 |
3 |
0 |
0 |
0 |
0 |
0 |
3 |
0 |
0 |
100% |
100% |
0 |
0 |
|
20 |
应急管理局 |
3 |
3 |
0 |
0 |
0 |
0 |
0 |
3 |
0 |
0 |
100% |
100% |
0 |
0 |
|
21 |
电信公司 |
3 |
3 |
0 |
0 |
0 |
0 |
0 |
3 |
0 |
0 |
100% |
100% |
1 |
33% |
|
22 |
移动公司 |
3 |
3 |
0 |
0 |
0 |
0 |
0 |
3 |
0 |
0 |
100% |
100% |
0 |
0 |
|
23 |
退役军人事务局 |
3 |
2 |
0 |
0 |
1 |
0 |
0 |
3 |
0 |
0 |
100% |
100% |
0 |
0 |
|
24 |
农业农村局 |
2 |
2 |
0 |
0 |
0 |
0 |
0 |
2 |
0 |
0 |
100% |
100% |
0 |
0 |
|
25 |
安徽材料工程学校 |
2 |
2 |
0 |
0 |
0 |
0 |
0 |
2 |
0 |
0 |
100% |
100% |
0 |
0 |
|
26 |
数据资源管理局 |
2 |
2 |
0 |
0 |
0 |
0 |
0 |
2 |
0 |
0 |
100% |
100% |
0 |
0% |
|
27 |
邮政公司 |
2 |
2 |
0 |
0 |
0 |
0 |
0 |
2 |
0 |
0 |
100% |
100% |
0 |
0 |
|
28 |
财政局 |
1 |
1 |
0 |
0 |
0 |
0 |
0 |
1 |
0 |
0 |
100% |
100% |
0 |
0 |
|
29 |
人民银行 |
1 |
1 |
0 |
0 |
0 |
0 |
0 |
1 |
0 |
0 |
100% |
100% |
0 |
0 |
|
30 |
商务局 |
1 |
1 |
0 |
0 |
0 |
0 |
0 |
1 |
0 |
0 |
100% |
100% |
0 |
0 |
|
31 |
文旅局 |
1 |
1 |
0 |
0 |
0 |
0 |
0 |
1 |
0 |
0 |
100% |
100% |
0 |
0 |
|
32 |
联通公司 |
1 |
1 |
0 |
0 |
0 |
0 |
0 |
1 |
0 |
0 |
100% |
100% |
0 |
0 |
|
33 |
住房公积金中心 |
1 |
0 |
0 |
0 |
1 |
0 |
0 |
1 |
0 |
0 |
100% |
100% |
0 |
0 |
|
34 |
残联 |
1 |
0 |
0 |
0 |
1 |
0 |
0 |
1 |
0 |
0 |
100% |
100% |
0 |
0 |
|
35 |
西津街道办事处 |
36 |
32 |
0 |
0 |
4 |
0 |
0 |
36 |
0 |
0 |
100% |
100% |
4 |
13% |
|
36 |
南山街道办事处 |
25 |
23 |
0 |
0 |
2 |
0 |
0 |
25 |
0 |
0 |
100% |
100% |
2 |
9% |
|
37 |
中溪镇 |
22 |
22 |
0 |
0 |
0 |
0 |
0 |
22 |
0 |
0 |
100% |
100% |
1 |
5% |
|
38 |
港口镇 |
21 |
21 |
0 |
0 |
0 |
0 |
0 |
21 |
0 |
0 |
100% |
100% |
2 |
10% |
|
39 |
甲路镇 |
17 |
13 |
1 |
0 |
3 |
0 |
0 |
16 |
1 |
0 |
100% |
94% |
0 |
0 |
|
40 |
汪溪街道办事处 |
16 |
16 |
0 |
0 |
0 |
0 |
0 |
16 |
0 |
0 |
100% |
100% |
3 |
19% |
|
41 |
河沥溪街道办事处 |
12 |
11 |
0 |
0 |
1 |
0 |
0 |
12 |
0 |
0 |
100% |
100% |
0 |
0 |
|
42 |
胡乐镇 |
8 |
8 |
0 |
0 |
0 |
0 |
0 |
8 |
0 |
0 |
100% |
100% |
0 |
0 |
|
43 |
梅林镇 |
6 |
6 |
0 |
0 |
0 |
0 |
0 |
6 |
0 |
0 |
100% |
100% |
1 |
17% |
|
44 |
青龙乡 |
6 |
6 |
0 |
0 |
0 |
0 |
0 |
6 |
0 |
0 |
100% |
100% |
3 |
50% |
|
45 |
仙霞镇 |
6 |
6 |
0 |
0 |
0 |
0 |
0 |
6 |
0 |
0 |
100% |
100% |
2 |
33% |
|
46 |
万家乡 |
5 |
5 |
0 |
0 |
0 |
0 |
0 |
5 |
0 |
0 |
100% |
100% |
1 |
20% |
|
47 |
竹峰街道办事处 |
5 |
5 |
0 |
0 |
0 |
0 |
0 |
5 |
0 |
0 |
100% |
100% |
0 |
0 |
|
48 |
方塘乡 |
5 |
4 |
0 |
0 |
1 |
0 |
0 |
5 |
0 |
0 |
100% |
100% |
0 |
0 |
|
49 |
南极乡 |
3 |
3 |
0 |
0 |
0 |
0 |
0 |
3 |
0 |
0 |
100% |
100% |
0 |
0 |
|
50 |
霞西镇 |
3 |
3 |
0 |
0 |
0 |
0 |
0 |
3 |
0 |
0 |
100% |
100% |
1 |
33% |
|
51 |
云梯乡 |
1 |
1 |
0 |
0 |
0 |
0 |
0 |
1 |
0 |
0 |
100% |
100% |
0 |
0 |
|
合计 |
660 |
601 |
9 |
0 |
50 |
0 |
0 |
651 |
9 |
0 |
100% |
99% |
38 |
12% |
||
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