各乡镇人民政府、街道办事处,市政府各部门、各直属机构、各派出机构：
为进一步加强热线留言办理工作,更好地服务群众，现将各乡镇、街道、市直有关单位6月份案件办理情况通报如下:
一、基本情况
1.基本数据：6月份，12345热线、政民互动共受理群众诉求2886件，自行处理2214件,派单672件，按时结案663件，超时办理9件，结案率100%，按时结案率99%。其中热线派单600件，政民互动派单72件。
2.办件量位于前三的市直部门：住建局102件；公安局72件；城管局64件。
3.办件量位于前三的乡镇街道：西津街道办事处47件；中溪镇33件；南山街道办事处25件。
二、案件分析
（一）12345热线受理量：共受理各类来电2814件，其中转办600件。
（二）宣城、省长热线承办情况：6月份省长热线转办1件，宣城12345热线12件、宣城政务服务网10件。
三、群众反映的热点、难点问题:
关于装修、施工等各类噪音扰民来电157件，占比5.6%；关于咨询疫情政策、核酸结果等来电164件，占比5.8%；关于拖欠工资来电64件，占比2.2%。
附件:12345热线留言办理6月份情况统计表
宁国市数据资源管理局
2022年7月22日
附件
序号 |
单位 |
派遣案件总数 |
按时办结数 |
超时办结数 |
未办结数 |
结案率 |
按时结案率 |
不满意数 |
不满意率 |
||||||
总计 |
12345热线 |
政民互动 |
|||||||||||||
按时办结 |
超时办结 |
未办结 |
按时办结 |
超时办结 |
未办结 |
||||||||||
1 |
住建局 |
102 |
88 |
0 |
0 |
14 |
0 |
0 |
102 |
0 |
0 |
100% |
100% |
5 |
6% |
2 |
公安局 |
72 |
66 |
0 |
0 |
6 |
0 |
0 |
72 |
0 |
0 |
100% |
100% |
3 |
5% |
4 |
市场监督管理局 |
55 |
52 |
3 |
0 |
0 |
0 |
0 |
52 |
3 |
0 |
100% |
95% |
3 |
5% |
5 |
卫健委 |
51 |
47 |
0 |
0 |
4 |
0 |
0 |
51 |
0 |
0 |
100% |
100% |
0 |
0 |
6 |
人社局 |
32 |
28 |
0 |
0 |
4 |
0 |
0 |
32 |
0 |
0 |
100% |
100% |
1 |
4% |
7 |
交通运输局 |
31 |
25 |
0 |
0 |
5 |
1 |
0 |
30 |
1 |
0 |
100% |
97% |
3 |
12% |
8 |
开发区 |
21 |
21 |
0 |
0 |
0 |
0 |
0 |
21 |
0 |
0 |
100% |
100% |
0 |
0 |
9 |
环保局 |
19 |
16 |
1 |
0 |
2 |
0 |
0 |
18 |
1 |
0 |
100% |
95% |
1 |
6% |
10 |
教体局 |
19 |
13 |
0 |
0 |
6 |
0 |
0 |
19 |
0 |
0 |
100% |
100% |
2 |
15% |
11 |
自然资源和规划局 |
12 |
10 |
0 |
0 |
2 |
0 |
0 |
12 |
0 |
0 |
100% |
100% |
1 |
10% |
12 |
文旅局 |
11 |
9 |
0 |
0 |
2 |
0 |
0 |
11 |
0 |
0 |
100% |
100% |
1 |
11% |
13 |
国投公司 |
10 |
9 |
0 |
0 |
1 |
0 |
0 |
10 |
0 |
0 |
100% |
100% |
1 |
11% |
14 |
自来水公司 |
9 |
8 |
1 |
0 |
0 |
0 |
0 |
8 |
1 |
0 |
100% |
89% |
2 |
22% |
15 |
消防大队 |
8 |
8 |
0 |
0 |
0 |
0 |
0 |
8 |
0 |
0 |
100% |
100% |
2 |
25% |
16 |
发改委 |
8 |
3 |
0 |
0 |
5 |
0 |
0 |
8 |
0 |
0 |
100% |
100% |
0 |
0 |
17 |
供电公司 |
8 |
8 |
0 |
0 |
0 |
0 |
0 |
8 |
0 |
0 |
100% |
100% |
0 |
0 |
18 |
税务局 |
5 |
5 |
0 |
0 |
0 |
0 |
0 |
5 |
0 |
0 |
100% |
100% |
0 |
0 |
19 |
水利局 |
5 |
3 |
0 |
0 |
2 |
0 |
0 |
5 |
0 |
0 |
100% |
100% |
0 |
0 |
20 |
农业农村局 |
4 |
3 |
0 |
0 |
1 |
0 |
0 |
4 |
0 |
0 |
100% |
100% |
0 |
0 |
21 |
住房公积金中心 |
4 |
1 |
0 |
0 |
3 |
0 |
0 |
4 |
0 |
0 |
100% |
100% |
0 |
0 |
22 |
民政局 |
4 |
3 |
0 |
0 |
1 |
0 |
0 |
4 |
0 |
0 |
100% |
100% |
1 |
33% |
23 |
数据资源管理局 |
3 |
3 |
0 |
0 |
0 |
0 |
0 |
3 |
0 |
0 |
100% |
100% |
1 |
33% |
24 |
医保局 |
3 |
3 |
0 |
0 |
0 |
0 |
0 |
3 |
0 |
0 |
100% |
100% |
0 |
0 |
25 |
电信公司 |
3 |
3 |
0 |
0 |
0 |
0 |
0 |
3 |
0 |
0 |
100% |
100% |
0 |
0 |
26 |
司法局 |
2 |
1 |
0 |
0 |
1 |
0 |
0 |
2 |
0 |
0 |
100% |
100% |
0 |
0 |
27 |
移动公司 |
2 |
2 |
0 |
0 |
0 |
0 |
0 |
2 |
0 |
0 |
100% |
100% |
0 |
0 |
28 |
建投公司 |
2 |
2 |
0 |
0 |
0 |
0 |
0 |
2 |
0 |
0 |
100% |
100% |
0 |
0 |
29 |
商务局 |
2 |
2 |
0 |
0 |
0 |
0 |
0 |
2 |
0 |
0 |
100% |
100% |
0 |
0 |
30 |
人民银行 |
2 |
2 |
0 |
0 |
0 |
0 |
0 |
2 |
0 |
0 |
100% |
100% |
0 |
0 |
31 |
联通公司 |
2 |
2 |
0 |
0 |
0 |
0 |
0 |
2 |
0 |
0 |
100% |
100% |
0 |
0 |
32 |
安广公司 |
2 |
2 |
0 |
0 |
0 |
0 |
0 |
2 |
0 |
0 |
100% |
100% |
0 |
0 |
33 |
组织部 |
2 |
0 |
0 |
0 |
2 |
0 |
0 |
2 |
0 |
0 |
100% |
100% |
0 |
0 |
34 |
应急管理局 |
2 |
1 |
0 |
0 |
1 |
0 |
0 |
2 |
0 |
0 |
100% |
100% |
0 |
0 |
35 |
邮政局 |
1 |
1 |
0 |
0 |
0 |
0 |
0 |
1 |
0 |
0 |
100% |
100% |
0 |
0 |
36 |
人民保险 |
1 |
1 |
0 |
0 |
0 |
0 |
0 |
1 |
0 |
0 |
100% |
100% |
0 |
0 |
37 |
编办 |
1 |
0 |
0 |
0 |
1 |
0 |
0 |
1 |
0 |
0 |
100% |
100% |
0 |
0 |
38 |
政府办 |
1 |
0 |
0 |
0 |
1 |
0 |
0 |
1 |
0 |
0 |
100% |
100% |
0 |
0 |
39 |
老干局 |
1 |
1 |
0 |
0 |
0 |
0 |
0 |
1 |
0 |
0 |
100% |
100% |
0 |
0 |
40 |
宣传部 |
1 |
0 |
0 |
0 |
1 |
0 |
0 |
1 |
0 |
0 |
100% |
100% |
0 |
0 |
41 |
安徽材料工程学校 |
1 |
1 |
0 |
0 |
0 |
0 |
0 |
1 |
0 |
0 |
100% |
100% |
0 |
0 |
42 |
退役军人事务局 |
1 |
0 |
0 |
0 |
1 |
0 |
0 |
1 |
0 |
0 |
100% |
100% |
0 |
0 |
43 |
西津街道办事处 |
47 |
43 |
0 |
0 |
4 |
0 |
0 |
47 |
0 |
0 |
100% |
100% |
4 |
9% |
44 |
中溪镇 |
33 |
30 |
0 |
0 |
3 |
0 |
0 |
33 |
0 |
0 |
100% |
100% |
1 |
3% |
45 |
南山街道办事处 |
25 |
22 |
2 |
0 |
1 |
0 |
0 |
23 |
2 |
0 |
100% |
92% |
3 |
13% |
46 |
河沥溪街道办事处 |
21 |
18 |
0 |
0 |
3 |
0 |
0 |
21 |
0 |
0 |
100% |
100% |
1 |
6% |
47 |
胡乐镇 |
12 |
12 |
0 |
0 |
0 |
0 |
0 |
12 |
0 |
0 |
100% |
100% |
2 |
17% |
48 |
方塘乡 |
11 |
11 |
0 |
0 |
0 |
0 |
0 |
11 |
0 |
0 |
100% |
100% |
5 |
45% |
49 |
汪溪街道办事处 |
10 |
10 |
0 |
0 |
0 |
0 |
0 |
10 |
0 |
0 |
100% |
100% |
0 |
0 |
50 |
甲路镇 |
10 |
9 |
1 |
0 |
0 |
0 |
0 |
9 |
1 |
0 |
100% |
90% |
2 |
20% |
51 |
万家乡 |
9 |
8 |
0 |
0 |
1 |
0 |
0 |
9 |
0 |
0 |
100% |
100% |
1 |
13% |
52 |
港口镇 |
9 |
9 |
0 |
0 |
0 |
0 |
0 |
9 |
0 |
0 |
100% |
100% |
0 |
0 |
53 |
仙霞镇 |
7 |
7 |
0 |
0 |
0 |
0 |
0 |
7 |
0 |
0 |
100% |
100% |
1 |
14% |
54 |
竹峰街道办事处 |
7 |
7 |
0 |
0 |
0 |
0 |
0 |
7 |
0 |
0 |
100% |
100% |
2 |
29% |
55 |
梅林镇 |
7 |
7 |
0 |
0 |
0 |
0 |
0 |
7 |
0 |
0 |
100% |
100% |
1 |
14% |
56 |
霞西镇 |
5 |
4 |
0 |
0 |
1 |
0 |
0 |
5 |
0 |
0 |
100% |
100% |
0 |
0 |
57 |
青龙乡 |
4 |
4 |
0 |
0 |
0 |
0 |
0 |
4 |
0 |
0 |
100% |
100% |
0 |
0 |
58 |
南极乡 |
4 |
4 |
0 |
0 |
0 |
0 |
0 |
4 |
0 |
0 |
100% |
100% |
0 |
0 |
59 |
宁墩镇 |
2 |
2 |
0 |
0 |
0 |
0 |
0 |
2 |
0 |
0 |
100% |
100% |
1 |
50% |
60 |
云梯乡 |
2 |
2 |
0 |
0 |
0 |
0 |
0 |
2 |
0 |
0 |
100% |
100% |
0 |
0 |
61 |
天湖街道办事处 |
1 |
1 |
0 |
0 |
0 |
0 |
0 |
1 |
0 |
0 |
100% |
100% |
0 |
0 |
合计 |
815 |
721 |
8 |
0 |
85 |
1 |
0 |
806 |
9 |
0 |
100% |
99% |
55 |
15.5% |
|
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